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We're only trying to help

By Nick Barron on May 29, 2007 4:23 PM
Filed under Web/client

User feedback can provide free online consumer research and security reports, so why is it impossible to leave any?

One of my pet hates is the website with no clear route for feedback. About once a day I find some irritating or downright broken "feature" of a website, whether it's the incessant "We'd like you to complete a quick survey" popups, or the complete failure to provide a clear process for reporting broken links (the best case being a major media company whose "report a broken link" link was itself broken when I tried it). There is seldom a clear route for reporting such problems, and even if you find a way, a response is the exception rather than the rule. ...

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We're only trying to help

User feedback can provide free online consumer research and security reports, so why is it impossible to leave any?

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