Access member only content, take part in discussions with comments on blogs, news and reviews and receive all the latest security industry news directly to your inbox. Join now for free.
A confirmation email has been sent to your email address - SUPPLIED EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can start posting.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain @scmagazine.com.au to your white-listed senders.
National Australia Bank customers will no longer have to remember PINs and passwords thanks to the implementation of a voice biometrics system for telephone banking.
Once callers have registered their unique voiceprint in the system, they can recite their individual account number over the phone to have their identity verified.
This will enhance security and privacy for customers, according to the bank.
"Our objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security," said NAB's personal banking program manager for the direct channels speech program, Sam Jackel.
The voice biometric technology was developed by the Salmat-owned VeCommerce.
Telstra managed coordination and deployment of the solution which integrates into NAB's existing telephony infrastructure.
The carrier will also provide first level support.
In March, NAB deployed a separate VeCommerce speech recognition system to route calls to its main customer service number.
To begin commenting right away, you can log in below or register an account if you don't yet have one. Please read our guidelines on commenting. Offending posts will be removed and your access may be suspended. Abusive or obscene language will not be tolerated. The comments below do not necessarily reflect the views or opinions of SC Magazine, Haymarket Media or its employees.