Access member only content, take part in discussions with comments on blogs, news and reviews and receive all the latest security industry news directly to your inbox. Join now for free.
Processing registration... Please wait.
This process can take up to a minute to complete.
A confirmation email has been sent to your email address - SUPPLIED EMAIL HERE. Please click on the link in the email to verify your email address. You need to verify your email before you can start posting.
If you do not receive your confirmation email within the next few minutes, it may be because the email has been captured by a junk mail filter. Please ensure you add the domain @scmagazine.com.au to your white-listed senders.
Roland Corporation's United States arm has confirmed that its Backstage website has been hacked, exposing the personal data of customers.
In an email obtained by SC Magazine, users of the 'Roland Backstage' service - which acts as a support forum and place to register products - were told to reset passwords at minimum following the breach.
The company - which makes electronic musical instruments - said in the email that it "believe[d] that less than one percent of subscriber account information was compromised".
"This information may include one or more of the following: the user name, e-mail address, password, street address, phone number, and/or personal information such as age range, gender and registered products," the email stated.
"Please note also that since you did not provide us with any credit card information or other financial data when you subscribed to the "Roland Backstage" portion of the website, you do not need to worry about credit card information or other financial data being leaked from our website."
The email raised some concerns of phishing when it did not come from Roland US but via Bronto, an electronic marketing service.
An email to the rolandus.com support address listed on the email was used by SC Magazine to verify the authenticity of the notice.
"We can verify that this email did originate from Roland Corp. U.S. and does pertain to the Backstage section of our website," the response said.
"We did use a 3rd party system (bronto.com) to send all of the emails so we could get statistics on how many actually reached their destinations correctly."
The response came from a 'Roger H' of Roland Corporation US. A LinkedIn search shows that Roland employs a Roger Halvorson in customer service in Los Angeles. Further internet searches show he has previously responded to customer support requests.
Roland US apologised for the breach in the email to customers.
Copyright © SC Magazine, Australia
To begin commenting right away, you can log in below or register an account if you don't yet have one. Please read our guidelines on commenting. Offending posts will be removed and your access may be suspended. Abusive or obscene language will not be tolerated. The comments below do not necessarily reflect the views or opinions of SC Magazine, Haymarket Media or its employees.